Author: INDEVCO Consultancy Admin

As global expectations for environmental, social, and governance (ESG) performance continue to rise, and the need for futureproofing becomes a business imperative, INDEVCO Consultancy is proud to unveil its Sustainability for Starters and Sustainability for Transformers programs—two structured, expert-led sustainability programs designed to meet organizations where they are and move them forward with confidence.

Wherever You Are in Sustainability, We’re Ready to Walk with You.

Whether you’re just beginning to explore responsible business practices or seeking to scale and institutionalize sustainability at the core of your strategy, INDEVCO Consultancy provides the tools, guidance, and deep industry insight to ensure long-term, meaningful impact.

Our programs are tailored to deliver measurable impact across industries, including Agriculture, Consumer Retail & Services, Distribution & Wholesale, Energy, Resources & Industrials, Government & Public Services, Hospitality & Leisure, Manufacturing, and the Social Sector.

“We’ve built these programs based on decades of experience across manufacturing, packaging, logistics, and energy sectors. Our mission is to transform sustainability from a buzzword into an integrated driver of operational excellence, brand value, and future readiness,” said Gacia Apikian, Sustainability Strategy & Governance Manager at INDEVCO Consultancy.

Two Tailored Programs, One Strategic Vision

RISE: Responsible Impact & Sustainability Essentials
Designed for small and medium-sized enterprises (SMEs) with limited experience in sustainability, RISE is focused on building awareness, initiating action, and laying the groundwork for future growth.

Download Program >

RISE Pro Program
For mid-sized to large companies already on the path, RISE Pro offers a full program guiding companies in establishing a solid foundation for sustainability by aligning business strategy with environmental, social, and governance (ESG) principles, ensuring long-term value creation, regulatory compliance, and positive societal impact.

Download Program >

Choosing the Right Sustainability Program

At INDEVCO Consultancy, we guide you in selecting the best fit for your organization’s needs and your customers’ demands.

Our comprehensive programs based on a modular approach are agile, customizable and designed to address more specific aspects of sustainability and cater to the needs of different industries and stakeholders.

Need help deciding? We’re here to guide you.

	Sustainability for Starters	Sustainability for Transformers
Objective	Build basic awareness, take first steps	Align ESG with business strategy, governance, and reporting
Readiness Stage	For companies ready to take the first step toward responsible business.	For companies already on the journey and looking to deepen, scale, and integrate sustainability strategically.
Prerequisites	None – designed for companies with no prior sustainability work	Basic sustainability understanding or informal initiatives
Key Modules	Awareness, self-assessment, quick wins, mini plan, storytelling	ESG strategy, governance, stakeholder engagement, KPIs
ESG Focus	Introductory concepts with emphasis on environmental impact and basic social responsibility	Full ESG integration: materiality, governance, reporting, stakeholder engagement
Benefits	Cost savings, customer trust, compliance readiness	Risk mitigation, brand value, financing readiness
	Contact us | Download Program	Contact us | Download Program

Why INDEVCO Consultancy?  

• We meet SMEs where they are, without overwhelming them
• Global and regional sustainability expertise, across diverse industries
• Hands-on, industry-aware consultants, not just academics
• Practical tools, templates, and coaching to reduce internal effort
• Proven frameworks developed from real industry challenges and regulatory expectations
• Cross-sector insights from working with manufacturing, FMCG, energy, packaging, and logistics

 

Learn More & Take the First Step
Contact us at requests@indevcoconsultancy.com to discover how we can help you build a more sustainable future—starting today.

The year 2017-2018, Napco National B2B Solutions, the Saudi Arabian manufacturer of premium hygiene and paramedical disposables, faced a threat to its viability.  The business employed mostly manual processes.  A traditional high-cost, territorial sales structure focused individually on customers.  Scalability depended on headcount growth. Customer experience varied significantly.  Marketing served as Sales support.  Key sectors went underdeveloped.  The business more and more competed on price with limited product and value-added service innovation.  Customer turnover overwhelmed additions.  Revenue growth had stagnated.  The business needed to completely transform its business model to keep up with the accelerating pace of change in its GCC markets. 

This project began on the development of an overall Business Strategy set forth by a comprehensive assessment over six months.  Achieving the vision of this strategy would require both significant Organizational Change in parallel with a complete process and Digital Transformation of the business. 

To help achieve this vision, Napco National partnered with INDEVCO Consultancy, a management consulting firm, to help develop solutions and coordinate all efforts to execute an innovative transformation plan.   

INDEVCO Consultancy’s experts worked jointly with Napco’s team on designing and re-building B2B Solutions organization.  The Napco and INDEVCO Consultancy team created a revolutionary sales and marketing matrix structure that ensured Sectors, Products, and Customers would have appropriate focus.  In this effort, the team created innovative new marketing roles, established new functions to enhance Customer Experience, reworked job responsibilities across the organization, and realigned Performance Management with new Key Performance Indicators (KPIs).

INDEVCO Consultancy’s deep experience in Customer and Lead Scoring, Lead Generation and Conversion Automation, and Voice of Customer feedback execution helped the new organization create a new revolutionary B2B direct marketing system.  The implementation would provide lead nurturing, targeted customer engagement, trigger direct conversations, and feedback on customer pain points vital to the digitalization of the customer experience, all serving to drive customer retention and loyalty.

These mechanisms were woven into a Digital Transformation that electronically linked the entire Lead to Prospect to Active Customer Arc.  The rollout of this also armed Account Management with the digital tools that completed the customer engagement loop.  An entirely new business dashboard system was created and deployed. 

To enable change, INDEVCO Consultancy guided the creation of regular Business Roadshows.  These Roadshows helped to communicate the comprehensive and integrated nature of the change across five countries.  Supported by the Fact Base from the underlying strategy, these sessions and continuous follow-ups helped convert substantial organization resistance to, and fear from, change into business-wide implementation support.

INDEVCO Consultancy’s experience across wide areas of expertise played a crucial role in providing valuable innovative support across all aspects of Napco’s business transformation initiatives including to:

• Re-design the organizational structure to better manage the implemented change
• Create an integrated groundbreaking B2B direct marketing system
• Build a revolutionary world-class online customer platform, coupled with a CRM system and a service support center to digitalize and add value to the customer experience
• Set up a Performance Management and Career Development structure to enable a fully engaged workforce
• Initiate a sector-based selling model to better service customers
• Establish the links with the Logistics and Supply Chain to drive delivery efficiency
• Introduce Business Intelligence to have maximum visibility of data and insights
  
  

Maya Khalifeh, Principal Sales at INDEVCO Consultancy states, “As Customer Experience is the new product and time is the new price, we believe that Napco National B2B Solutions’ Customers will greatly benefit from these initiatives and projects. We have also been instrumental in transitioning our client from the legacy traditional sales approach to a new digital innovative approach; A marketing-driven organization that works to build scalability.”

Dean DeLoe, the developer of B2B Solutions Strategy and now Vice President Napco National B2B Solutions says: “What we started a few years ago was the equivalent of setting out to land on the Moon.  We set an objective to totally revolutionize the business-to-business supply industry in the GCC.  The technology, tools, and structure did not yet exist.  The original business had still used practices from the 1970s!  Now just a few years later, change and digitization in this region compounds every year at an exponential rate, and Napco B2B Solutions is ready to lead that revolution.  We could not have accomplished this transformation without the experience, skills, and guidance from INDEVCO Consultancy.  They uniquely had the capabilities to help us realize a vision that at the time seemed unattainable.”

Using profound expertise and industry know-how, we, at INDEVCO Consultancy, enable positive and sustainable change by helping businesses thrive in a fast-changing environment, navigate the new normal and better respond to their most complex challenges.

At INDEVCO Consultancy, our purpose is to enable positive and sustainable change by helping businesses thrive in a fast-changing environment and navigate the new normal. We realize that complex challenges are rapidly transforming the way we do business and create new risks for individuals and companies to adapt to and overcome.

Today, and in line with our purpose, we announce the launch of INDEVCO Consultancy’s Operational Excellence Academy with the main purpose to help individuals and leading organizations succeed in the demanding markets. We offer a comprehensive range of executive, leadership, technical training, professional development programs and courses that help to significantly enhance skills and build capabilities to stay ahead of the competition.

Our experienced experts provide recognized certifications and trainings to improve on-the-job competencies, as well as develop expertise and business knowledge using a blended learning approach that covers both in-class and online trainings.

Visit our website to know more about the academy and course offerings:
https://academy.indevcoconsultancy.com/  

Like all industries, the technology industry has gone through a significant number of changes for the past years, some of them were meant to stay and develop, and some others have just vanished and were nearly unnoticed.

Let’s look at 5 trends that can empower technology leaders and are likely to transform businesses:

Big Data: allows organizations to process a big amount of omnichannel data and enables them to better analyze information and make more accurate and agile executive decisions.

Automation: enables organizations to reach their goals efficiently and at a faster pace.

Internet Of Things (IoT): IoT is no longer a nice to have but organizations need to pay a significant amount of attention to it as it will help them optimize and automate services like never before.

Artificial Intelligence: drives organizational innovation and automation enabling machines to perform intelligent tasks and behaviors.

Cyber Security: enables organizations to detect potential threats and data risks and accordingly setup action plans to manage and mitigate the risks.

In order to attain a successful exhibition, organizations must involve vital components for a strategic participation from the ground up. This includes understanding the exhibition’s profile, your participation objectives and communication strategy, performing rigorous planning and evaluating your overall exhibition presence in a holistic way.

Today, INDEVCO Consultancy emphasizes the importance of robust strategic planning and recommends looking at the 5 pillars and analyzing them, to help businesses build a winning exhibition strategy:

Select Target Exhibition & Understand Target Audience
It all starts with the basics. What is the exhibition profile and demographics? What is your target audience? What are your audience expectations? Are you looking to attract new customers and qualified prospects or engage with your existing clients?

Identify Measurable Exhibition Objectives
It continues with setting the quantitative and qualitative goals. What exhibition objectives do you want to attain? What is the experience you want your audience to live? What are your exhibition KPIs? What tools and resources will you need to achieve these KPIs?

Craft a Solid Exhibition Communication Strategy
It goes on with the communication messaging. Is it in line with your annual marketing plan? What is your participation concept and theme? What messages do you want to convey? What image do you want to show? What are your branding messages? How do you want to engage with your audience?

Scrutinize Exhibition Planning
It carries on with extensive and deep planning. Who are the exhibition stakeholders and the decision-makers? What is the estimated budget? How to manage constraints and how to implement efficient problem-solving to ensure a smooth process?

Evaluate Performance
It all ends with measuring your set objectives. Was this exhibition successful based on the pre-determined KPIs? What can you improve?

INDEVCO Consultancy Principal Sales, Maya Khalifeh, participated in a CX Leadership Session organized by MyCustomer.com – customer experience, CX, service, CRM & marketing to discuss ‘inclusive CX’.

Maya provided great insights about the importance of women empowerment and inclusion in the customer experience profession, emphasizing women’s high potential in succeeding and achieving a customer-centric organization.

Watch the full discussion …
https://lnkd.in/d4Qct-g

Organizations today are looking at customer experience excellence as a method to manage customer interactions throughout the customer journey and deliver experiences that would increase brand loyalty and revenue at the same time.

We, at INDEVCO Consultancy not only help companies setup a value-driven customer experience (CX) ecosystem, but also help companies equip their customer experience professionals with the needed knowledge of the Customer Experience Framework competencies from the Customer Experience Professionals Association (CXPA) renowned methodology.

Being a CXPA Recognized Training Provider as of January 2021, our customer experience experts team can now assist clients and governmental bodies in gaining knowledge of the 6 CX competencies:

• Customer-Centric Culture
• Organizational Adoption & Accountability
• VOC, Customer Insight & Understanding
• Experience Design & Improvement
• Metric, Measurement & ROI
• Customer Experience Strategy
  

To achieve this advanced level of customer experience excellence, our team underwent an extensive rigorous consideration process where our qualifications met the needed professional criteria to providing quality training in line with the CXPA Customer Experience framework.

Maya Khalifeh, Principal Sales and leading the service of Customer Experience & Retention Strategies, explains, “To be one of the only 11 Recognized Training Providers worldwide by CXPA is an honor for us! We are eager to transfer knowledge in CX best practices and a world-class CX methodology to clients and government bodies across the world. Thus, make a positive impact in the business world we live in.”

To develop customer experience knowledge, and grow as a customer centric professional and master customer experience, you can choose either an open house CX Masterclass or an in-company CX masterclass. Please contact: requests@indevcoconsultancy.com.

Forward-thinking organizations are integrating social and environmental sustainability principles in their core values to create long-term purpose value and meet ever changing demands.

Looking beyond their own operations, companies like INDEVCO, an international diversified manufacturing group of companies, are including sustainability as a key driver within a comprehensive strategy that works to solidify the social license to operate while making sense for the business.

Today, we look back at how INDEVCO Consultancy Sustainability Strategy & Governance experts helped INDEVCO Group not only embed sustainability as a critical component of business strategy, but also win the 2019 SDG Milestones Award. The United Nations (UN) Global Compact recognized INDEVCO out of 50 submissions for its efforts towards progressing UN Sustainable Development Goal (SDG) 12 for ‘Responsible Consumption and Production’. The SDG Milestones Award recognizes Lebanese businesses that are setting Lebanon on a more sustainable path by advancing action towards the 17 SDGs.

#throwbackthursdays #sustainablebusiness  #mgglb #mgglbmiddleeast #sdgpioneersleb

Digital transformation is taking a massive scale around the world affecting not only businesses but also governments and public sectors involved in tackling societal challenges by leveraging emerging technologies and smart integrations.

We, at INDEVCO Consultancy, are proud of our Information Systems & Business Intelligence (ISBI) team who helped UNIPAKNILE Ltd, Egyptian manufacturer of industrial and agricultural corrugated packaging solutions, achieve a successful data integration with the Tax Authority of the Egyptian Ministry of Finance.

Dr. Mohamed Maait, Egypt’s Minister of Finance, held a press conference on Thursday July 23, 2020 where he recognized UNIPANILE and all the companies that made this digital transformation a success by enabling an automated real data exchange of all corporate invoices, credit notes and debit notes with the ministry’s data center in the aim of making tax management and declaration a transparent and professional process.

Antoine Harb, Senior Director, INDEVCO Consultancy Information Systems & Business Intelligence explains, “Using INDEVCO’s Management System (IMS), our tailor-made and secure ERP system, we were able to smoothly manage the data complexity and achieve the needed integration even before the set deadline. UNIPAKNILE is able today to run its governmental tax declaration process in a click of a button.”

Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!

 

SurveySensum has developed a list of top 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level; they have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

At INDEVCO Consultancy, we have the pleasure to announce our 2020 Customer Experience Super-Hero! Maya Khalifeh, Head of Customer Experience & Retention Strategies who has been featured in this list.